Delivery Information Vape Family


We ship orders Monday-Friday excluding holidays via UPS. USPS, FedEX.

However, when you choose to ship by USPS, please note that you are waiving all

rights to claim against missing packages with us, since USPS is not reliable form of


Once a package has been shipped out via USPS, VapeFamily.Com is not responsible for missing or mis-delivered packages.

You will receive an email from Customer Service once your package has shipped.

Orders usually ship out the same day, as long as the order was received before 2 PM PST.

*****Orders over $150 and more must have the same billing and shipping addresses,

otherwise we will not ship the package. Bill to/Ship to address must NOT differ.********

International Orders:

International buyers should contact their local custom authorities for duty and taxes

on e-cigarettes and e-liquids.

All duties and taxes are the responsibility of the buyers.  We will not be held responsible

for any merchandise not processed due to difficulties with 

duties and taxes of customer's local custom authorities.

We will not provide refunds or replacements to customers, if any orders are not delivered

due to problems with an international customer's local custom authorities.

Due to regulations of South Korea and Japan, we do not ship any e-liquids with nicotine to South Korea and Japan.

Please note that any order of e-liquids with nicotine from South Korea or Japan will not process.

E-liquids with zero nicotine will still be shipped out.